If you change your mind about the products (solutions) you have purchased from us, we will refund the purchase price or exchange those products in the country in which they were purchased subject to the following conditions:
- Product(s) must be returned within 14 days of purchase to get the full refund, together with proof of purchase and without uses.
If you request a refund, the purchase price will be refunded to you using the original payment method once we have received the refund request and confirmed that it meets conditions given above.
Because of the nature of certain products and services sold or provided by Info Sys Asia Co., Ltd. the following items are non-returnable :
- Installation, diagnostic and repair work, and other labor.
- Subscription services have their own, an individual cancellation policy which varies by service. Please consult the individual provider.
- Software and similar items are not returnable once their packaging or outer wrapping has been opened. Defective items may be exchanged within 14 days of purchase.