If you change your mind about the products (solutions) you have purchased from us, we will refund the purchase price or exchange those products in the country in which they were purchased subject to the following conditions:

  • Product(s) must be returned within 14 days of purchase to get the full refund, together with proof of purchase and without uses.

If you request a refund, the purchase price will be refunded to you using the original payment method once we have received the refund request and confirmed that it meets conditions given above.

Faulty

If a product is faulty, wrongly described, or different from the description shown on the website, then we will meet our legal obligation which may include refunding the purchase price or asking for the refund within a reasonable time with proof of purchase. Kindly check the website for confirmation of product availability. Your personal information will be used according to our Privacy Policy to process your refund.

Because of the nature of certain products and services sold or provided by Info Sys Asia Co., Ltd. the following items are non-returnable :

  • Installation, diagnostic and repair work, and other labor.
  • Subscription services have their own, an individual cancellation policy which varies by service. Please consult the individual provider.
  • Software and similar items are not returnable once their packaging or outer wrapping has been opened. Defective items may be exchanged within 14 days of purchase.

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